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Privacy Policy

Last updated: 28 April 2025

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Welcome to Homeopath Naila (https://www.homeopathnaila.com) (“we,” “our,” or “us”)!

We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.homeopathnaila.com and use our services, including online homeopathy consultations.

By using our website and services, you consent to the practices described in this policy.

 

1. General Information We Collect
We may collect the following types of personal data:

  • Identification Information: First Name, Last Name

  • Contact Details: Email Address, Phone Number, Postal Address

  • Account Information: Login credentials, profile preferences

  • Payment Information: Credit card details, PayPal details (processed securely via Wix Payments — we do not store full payment information)

  • Usage Information: IP address, browser type, device information, pages visited, time spent

  • Marketing Preferences: Newsletter subscription details

Note: Payment information is handled securely by trusted third-party processors and is not stored on our servers.

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2. How We Collect General Information

  • When you register for an account

  • When you book a consultation and make a payment

  • When you subscribe to our newsletter

  • When you fill out forms or update your profile

  • Through cookies and similar tracking technologies (see Section 9)

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3. Health and Medical Information

In the course of providing homeopathy consultations, we may collect certain health-related or medical information that you voluntarily provide. This may include details about your medical history, symptoms, medications, allergies, and other relevant personal health data. Such information may be provided:

  •  During the consultation process (either online or offline)

  •  Through email or other communications

  •  Via secure forms on our website

 

This type of information is considered “special category data” under data protection laws such as the UK GDPR. We collect and process this data only with your explicit consent, and solely for the purpose of delivering personalised health-related advice and services.

We take the protection of your sensitive information seriously and will only use it:

  •  To conduct your consultation and provide follow-up care or recommendations

  •  To comply with applicable legal or professional obligations (if any)

  •  With your express permission, to share with other relevant health professionals (only if needed)

 

Your health information is: 

  •  Stored securely (e.g., encrypted communications, protected files)

  •  Not shared with third parties without your consent, unless legally required

  •  Retained only for as long as necessary to fulfil the purpose of your consultation or as required by applicable laws

 

You have the right to: 

  •  Withdraw your consent to our processing of your health data at any time

  •  Request access, correction, or deletion of any health-related information we hold about you

 

If you have concerns about how we handle sensitive data, you can contact us at connect@homeopathnaila.com.

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4. How We Use Your Information
We use your information to:

  • Provide and manage your consultations and account

  • Process payments for bookings

  • Communicate with you, including sending booking confirmations and updates

  • Send newsletters, promotional offers, and relevant communications (if subscribed)

  • Improve and personalize your experience on our website

  • Comply with legal obligations

 

5. Legal Basis for Processing (Under GDPR)
We process your personal data based on:

  • Your Consent (e.g., when subscribing to newsletters)

  • Contractual Necessity (e.g., to book and manage your consultations)

  • Legitimate Interests (e.g., site improvements, marketing to existing customers)

  • Legal Compliance (e.g., recordkeeping obligations)

 

6. Sharing Your Information
We may share your information with:

  • Payment processors (Wix Payments, PayPal)

  • Email service providers (for newsletters)

  • Technical service providers (for website hosting and security)

  • Regulatory or legal authorities, if required by law

  • We never sell, rent, or trade your personal information to third parties for marketing purposes.

 

7. International Data Transfers
Since we serve users worldwide, your information may be transferred to and processed outside the United Kingdom.
We ensure all such transfers are compliant with applicable data protection laws.

 

8. Data Retention
We retain your personal data:

  • As long as your account is active

  • As necessary to fulfill bookings

  • As required for legal, tax, and accounting purposes

  • You can request deletion of your account or data at any time by contacting us (see Section 11).

 

9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and understand where visitors are coming from.

  • Cookies we may use include:

  • Essential Cookies: Necessary for basic site functionality (e.g., keeping you logged in).

  • Analytics Cookies: (e.g., Google Analytics) To understand user behavior and improve our website.

  • Marketing Cookies: To deliver personalized advertisements (if applicable).

  • You can control or delete cookies via your browser settings.

  • If you choose to disable cookies, some features of the website may not function properly.

  • Google Analytics: If enabled, Google Analytics may collect information such as your IP address, device information, and browsing activity. Google may process this data on servers outside the UK/EU. For more information, see Google’s Privacy Policy.

 

10. Your Rights
You have rights under data protection laws including:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of your data ("right to be forgotten")

  • Restriction or objection to processing

  • Data portability

  • Withdrawal of consent (for marketing emails)

  • To exercise any of these rights, please contact us at connect@homeopathnaila.com

 

11. Data Security
We implement appropriate technical and organizational measures to protect your information.
Our website uses SSL encryption to secure data transmissions.

However, no internet transmission is 100% secure; we encourage you to protect your login information.

 

12. Links to Other Websites

Our website may contain links to third-party websites (e.g., partners, payment processors, or external resources).
Please note that we are not responsible for the privacy practices or content of these external sites.
We encourage you to read the privacy policies of any third-party websites you visit from our website.

 

13. Third-Party Service Providers

We use the following third-party services to enhance your experience:

  • Payment Processors: Wix Payments, PayPal (for payments)

  • Email Service Providers: Wix Email Marketing (for sending newsletters)

These third-party providers have their own privacy policies, which govern how they handle your data.
We encourage you to review their policies, as we are not responsible for their practices.

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14. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: connect@homeopathnaila.com
Web: https://www.homeopathnaila.com/contact-us

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